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Returns Information

All imagise products are individually hand checked before packaging to ensure you receive the very best products possible.  We do everything we can to make sure your order arrives in perfect condition, but sometimes things can happen.


If there is a fault with your order, please take pictures of the defect and contact us immediately.  We guarantee all our products as well as your complete satisfaction.


If you need to return anything purchased on www.imagise.co.uk, please email us with the reason, within 10 days of the delivery date. 


Replacement products will be sent within 5 working days after the returned item(s) have been received at our facility.  Or, if appropriate your payment will be refunded to the originating form of payment.


Returns without prior communication with us will not be accepted.  Return items must “require a signature” on receipt of delivery.


If you need any more information on how to return your order, please email us at hi@imagise.co.uk.