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Frequently Asked Questions (FAQ)

Product

How do I design my own product on your website?

Please see below video showing how to use our Customiser App

Which products can I customise?

Most of our products can be customised, just click the “imagise it” button on the product page. 

Are your premium hybrid phone cases hard or soft?

imagise hybrid cases are made of polycarbonate & TPU.  The polycarbonate back plate is hard and the TPU bumper is softer for better impact protection and cushioning.  They are premium, rigid, slim line cases offering maximum protection in a light elegant case. 

Do you print images on the sides of the phone case?

No, all designs will be printed on the back of the case only using the very best quality Ultra Violet Flatbed Printers available. 

Can I use images with a transparent background?

Yes, our customiser supports PNG format images with a transparent background. 

 

Ordering

I’ve not had any communications or order acknowledgement from you?

We always send confirmation emails after receiving an order.  Please check your Spam / Junk folder of the email you registered with us. If this doesn’t work, please contact us at hi@imagise.co.uk 

How can I make changes to my order?

Please email hi@imagise.co.uk and if we haven’t printed your design already we can usually make the necessary changes.  Include your order number and as much detail as possible in the email. 

Can other people use my design?

No, you are the only person who can use your design.  Your design will only be used for your order.   imagise will not use it for any other purpose. 

I’ve ordered numerous products but I can’t find all of them. Where are the missing products?

We sometimes put smaller products inside the boxes of larger products if shipped together, so please check all packaging individually.  

 

Image & File Support

I don't have Instagram or Facebook; how can I upload pictures?

You can upload pictures directly from your phone, tablet or computer. 

Can I use images from the internet?

Images in a compatible format can be used (JPG, PNG etc), but often pictures taken from the internet have a low resolution.  Please ensure that the resolution is adequate, otherwise the printed image will be low quality, grainy and pixelated.  You must make sure that you don’t infringe on any copyright, trademark or ownership.  If you are not sure ask the owner, photographer or creator just to be sure. 

Can I use company logos?

As above, any image in a compatible format can be used. You must ensure you don’t infringe on any copyright, trademark or ownership.  The logo must be yours or you must have permission to use it. 

 

Billing

How do I pay for my order?

Click PayPal or Credit Card at checkout. 

Do you accept Credit / Debit Card?

We accept major credit & debit cards via PayPal.  You don’t have to have a PayPal account to order (except for some specific countries). Please select "Don't have a PayPal account". 

I paid with my credit or debit card, why did I get an email from PayPal?

We use PayPal for all payments on www.imagise.co.uk, so even if you used your credit or debit card, you’ll receive a confirmation from PayPal. 

If you have any questions or comments regarding anything on www.imagise.co.uk, please contact us at hi@imagise.co.uk